Newark NJ is the “worst” airport in the country and New York’s JFK is among the “best”: national study
The study of J.D. Power and Associates placed New Jersey’s main airport last in overall satisfaction, with a score of 719 out of 1,000. Others at the bottom of the underperforming list include Chicago O’Hare International and Boston Logan International.
In the meantime, the famous John F. Kennedy International airport was very well placed, in 3rd place, sharing position with the Detroit Metropolitan Wayne County Airport, with 791 points. The best on the list were Minneapolis-Saint Paul (800) and San Francisco (796).
The rankings are based on factors such as terminal facilities, baggage claim and on-time performance, with data collected from August 2021 through July of this year. The study showed that overall satisfaction among North American airports has fallen 25 points on a scale of 1,000 compared to the prior year’s data.
Airports undergoing major renovations often score low, explained Michael Taylor, travel intelligence leader at JD Power. It is expected that the $2.7 billion Terminal A redevelopment in Newark opens later this year, and there are big plans to improve food, beverage and retail offerings there, he said. ABC News.
“But those upgrades won’t be available to passengers for some time. Rome wasn’t built in a day…and neither were the new airport terminals,” Taylor added by email.
High levels of cancellations and delays affected Newark Airport during the busy summer season.
Now in its 17th year, the study was based on 26,529 surveys of US or Canadian residents who traveled through at least one airport in those countries and covers departure and arrival experiences -including connection terminals- during the 30 days prior to the consultation. Travelers rated a departure or arrival airport. For more information on the “North American Airport Satisfaction Study” see here.
The two main airports in New York are LaGuardia and JFK. The first of them has just completed an applauded and ambitious renovation, while JFK continues in that process.